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Noticeboard

Seasonal Influenza Vaccination Programme 2019/20

You are eligible if you are in a Clinical Risk Group, Pregnant, Over 65, Carer, or Pre School Child (born between 02.07.15 - 01.09.17)

Clinical Risk Groups are as follows;

  • Chronic Respiratory Disease (eg COPD, Asthma that requires the use of inhalers)
  • Chronic Heart Disease
  • Chronic Kidney Disease
  • Chronic Liver Disease
  • Chronic Neurological Disease (eg Stroke)
  • Diabetes
  • Immunosuppression
  • Asplenia or dysfunction of the spleen

Our flu day will be on Saturday 19th October. We will call all patients under 65 in the clinical risk groups and some patients in the over 65 group.  There will be other clinics arranged for preschool children, pregnant woman and remaining over 65s. 

Holiday Closures

The Surgery will be closed the following bank holidays

May bank holidays - Monday 6th May 2019 and Monday 27th May 2019

July bank holidays - Friday 12th July 2019 and Monday 15th July 2019

August bank holidays - Monday 26th August 2019

Christmas bank holidays - Wednesday 25th December, Thursday 26th December 2019 & Wednesday 1st January 2020

If you require a GP when we are closed you can contact the Lagandoc Out of Hours Service on 028 92 602204

Please ensure you order your repeat prescription in good time, to ensure you do not run out of your medicines when the surgery is closed.

Practice Based Learning

The Practice will be closed on the afternoon of Thursday 3rd October 2019 for practice based learning; if you need a doctor urgently please phone 02897533200.

 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so [for example if ordered by a Judge].

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Social Media Policy

 Social media is a type of interactive online media that allows parties to communicate instantly with each other and allows the sharing of data in a public forum. Social media covers, but is not limited to Twitter, Facebook, LinkedIn, You Tube and Flicker. 

We ask patients not to make reference to Dromara Surgery, GP Partners & employees in social media, this includes pictures and recordings. If patients request their consultation to be recorded, please inform us prior to recording so we can give consent.

The Practice has a robust complaints procedure in place to help deal with any issues you may have. We also encourage patients to make suggestions through reception.  Please contact the surgery for details.

 



 
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