We would like to take this opportunity to explain how our appointment system works. We feel we offer our patients choice & flexibility with the option of morning open surgery and pre booked afternoon appointments.
We are one of the few GP surgeries that still offer an open surgery and we hope to continue with this. Due to high patient demand we have had to put some procedures in place for the efficient running of pre booked appointments and open surgery. We understand that this is by no means “flawless” however it provides our patients accessibility to our services especially our open surgery.
Our morning open surgery operates on a first come basis. This is not pre bookable via the phone so please don’t put our hard working receptionists in the vulnerable position of trying to accommodate such a request.
Our reception opens at 8.45am and depending on the day and time of year we have three or four GPs working, each of whom take their own patient list up to a maximum of 20 patients each.
Again to offer the patient choice and continuity of care each of these GPs accept ten patient requests for you to specifically see the GP of your choice providing it is before 10.30am and that GP has not already exceeded these 10 requests.
After these requests have been allocated (often these are allocated prior to 10am) or once the time exceeds 10.30am patient appointments are distributed evenly across the GPs lists to ensure each GP has a even workload.
In addition to this we have a GP on call each day ‘surfing the morning lists’. If you have not specifically requested a GP of your choice the on call GP may well select you from a list in order to ensure an efficient flow of patients seen. As well as this they are also dealing with the unpredictable, inevitable and unavoidable emergency telephone calls, requests for help from other staff members, emergency consultations, home visits and interpreting blood results and hospital investigations. We therefore ask for your understanding when due to the unpredictable nature of our work best laid plans don’t always materialise as intended.
The allocated appointment slot for each patient is 10 minutes. Upon arrival at reception you will be given the estimated time that we expect the GP is likely to see you. If you have multiple issues to discuss please ask for a double appointment so the GP can provide you with the adequate time to assess your needs comprehensively. If you decide to leave and return at your estimated time reception must be informed of this.
Please be mindful that we are all complex human beings and that some patients have complex needs beyond our control. We are often in the position of breaking bad news and if that person was you, would you want us to get you out the door as quick as possible when your world has fallen apart?
Our reception closes at 11am. If your estimated time slot is after this please be aware that if you choose to go away and return, regardless of your estimated time you must return before 11am closing. Please inform reception of your return so the GP knows you are waiting.
Our afternoon appointments on a Monday, Tuesday & Thursday are bookable two weeks in advance. Of the 14 appointments available per GP, 6 of these per GP list are bookable on the day. These book on the day appointments normally book quickly and will often be fully booked before 9.30am.
Our Friday appointments are only bookable from the day before. Half of these appointments are released for booking on a Thursday morning and the remaining half bookable on the Friday morning.
Emergencies will always be given urgent attention. If you wish to be seen in the afternoon without an appointment you must telephone and speak to a GP first.
Please note Wednesday mornings are for antenatal and postnatal check-ups, childhood immunisations and emergencies only and no choice of doctor is available.
You will require a pre booked appointment for antenatal check-ups and childhood immunisations.
The doctors are available to take telephone calls between 14:00 and 14:45 and the nurses between 12:00 - 13:00.
In a number of cases it might be worth considering an appointment with a nurse rather than a doctor. Nurses are qualified to deal with many ailments and you may be seen more quickly.
Our Nurses operate an open morning surgery excluding Wednesdays and pre booked afternoon appointments. Once they have reached maximum capacity in open surgery you will be asked to return to the next available morning surgery or book an afternoon appointment.
As our bloods go to the laboratory at approx. 12pm each day, bloods done in the afternoon often clot, and have to be redone. Because we don't wish to put patients through bloods twice, we rarely do any afternoon blood tests.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.